Shipping
All orders are shipped from Mildenhall, Suffolk, United Kingdom, by Royal Mail or UPS for larger orders.
We aim to process all orders within 1 working day of receipt, however during busy seasons, it might take us a little longer.
Delivery times will vary, depending on destination, but are typically 5-10 working days for the US and Canada.
Shipping cost (non-USA):
- Free for orders over $60.
- $5.95 for orders under $60.
Shipping cost (USA):
- Free for orders over $60.
- $8.95 for orders under $60.
Following introduction of tariffs on all parcels sent to the USA from the UK, we regret that from 1st September 2025, shipping costs for USA destination orders have increased to cover tariff charges and import handling fees.
Sales Tax:
Orders are sent VAT (sales tax) free from the United Kingdom. Local sales taxes may apply on import.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.