Customer Care


Welcome to the Odylique online shop. You can purchase products directly from us in three ways:

1. Through our secure website. For complete peace of mind, our website uses SSL (Secure Socket Layer) protocol to protect your data. This is secured by our SSL certificate. We use Paypal's and Sagepay's high security payment systems and never see your credit card data. All credit card details are entered on a secure page and they are transferred using the Secure Socket Layer.

2. By printing your order on the checkout page once you have assembled your order, and posting it to Essential Care (Organics) Ltd, 85 Gregory Road, Mildenhall, Suffolk, IP28 7DF, together with a cheque payable to Essential Care (Organics) Ltd.

Orders less than £35 are charged £3.95 for postage and packing. Orders over £35 are sent postage and packing free (Royal Mail 2nd Class) in the U.K. All orders sent by first class post carry a £1 surcharge. We are delighted to receive orders from outside the UK for which postage is charged at cost. Heavy parcels may be sent by courier depending on the weight. Please contact us if you have a question regarding our postage tariffs.

We aim to process all orders within 2 working days, but during busy or holiday periods it may take a week for your order to reach you.

Free Gift

If you spend over $85 in one transaction you will receive a free gift in your parcel!

We pick the free gifts based on our stock levels so, unfortunately, we cannot take any requests for specific free gifts. However, our warehouse team  do look at your order and tailor your gift to match the types of products you have ordered, so hopefully it will be something you will use and love!